Facing an Amazon Pickup Slot Error?
Many Amazon sellers face issues while scheduling pickups due to incorrect package weight or dimensions. Amazon strictly enforces recommended values to improve logistics accuracy and delivery speed.
This guide explains:
- Why this error occurs
- How to fix it step-by-step
- Best practices to avoid future penalties
- Seller tips to reduce Easy Ship fees
What Is This Amazon Package Details Error?
Amazon shows this warning when the entered package weight or dimensions exceed or mismatch its system-recommended range.
You will not be able to schedule the order if values are outside the recommended range.
Common Reasons:
- Estimated weight instead of actual weight
- Incorrect length, width, or height
- Packaging changed after product listing
- Manual entry errors (cm vs inch)
Step-by-Step Solution to Fix the Amazon Package Error
Step 1: Measure the Package Correctly
Use a physical weighing scale and measuring tape.
Measure:
- Length (longest side)
- Width
- Height
- Weight (in grams)
Include outer packaging (box, bubble wrap, tape).
Step 2: Enter Exact Values in Amazon Seller Central
On the Package Details screen:
- Update Package Weight
- Select Enter new package dimensions
- Fill Length × Width × Height correctly
- Click Get Pickup Slots
Ensure values are within Amazon’s recommended range.
Step 3: If Amazon Rejects Correct Dimensions
Sometimes Amazon’s system recommendation is wrong.
Upload proof within 15 days:
- Package photos
- Weight scale image
- Dimension measurement image
📎 Upload here:
🔗 https://amazonexteu.qualtrics.com/jfe/form/SV_egkI09W949GgxOC
🕒 Amazon reviews within 15 business days and refunds extra Easy Ship charges if approved.
✅ Step 4: Update Product Listing Dimensions (Very Important)
Go to:
Inventory → Manage Inventory → Edit Listing → More Details
Update:
- Item weight
- Package dimensions
💡 This prevents future pickup issues.
📊 Best Practices for Amazon Sellers (Avoid This Issue Forever)
✔ Always use actual weight, not estimated
✔ Measure after final packaging
✔ Avoid oversize boxes
✔ Maintain standard box sizes
✔ Recheck dimensions for every new shipment
✔ Keep packaging photos as proof
How This Error Affects Your Business
❌ Pickup delays
❌ Order cancellation risk
❌ Extra Easy Ship charges
❌ Poor seller performance metrics
Fixing this improves:
✅ Faster pickups
✅ Lower shipping cost
✅ Better seller rating
✅ Higher customer satisfaction
📈 SEO Benefits of Correct Packaging (Yes, It Matters!)
Correct logistics help:
- Maintain Buy Box eligibility
- Improve delivery SLA
- Reduce negative feedback
- Increase repeat customers
Amazon rewards operational accuracy.
🔍 Frequently Asked Questions (FAQ)
❓ Can I ignore Amazon’s recommended dimensions?
No. Pickup won’t be scheduled unless values are within range or verified via proof.
❓ How long does Amazon take to verify?
Usually 10–15 business days.
❓ Will Amazon refund extra shipping fees?
Yes, once verification is approved.
❓ Should I update dimensions for every order?
No, only update if packaging size changes.
🧠 Pro Seller Tip
Create standard packaging templates for:
- Small
- Medium
- Large
This reduces errors and saves time.
Incorrect package weight or dimensions may look like a small issue, but it can block pickups, increase costs, and slow your business growth.
Measure accurately, update listings, submit proof when required—and your Amazon operations will run smoothly.
